Delivery & Returns

 

Delivery:

Here at Cartfull we offer delivery on our furniture for a fee. When your furniture arrives at the warehouse, someone will call you and ask for your availability to deliver your furniture. Quoted estimations for delivery are to our warehouse. This estimation does not include the estimation of delivery to the customer’s home. Once products ship out of Ashley’s warehouse, products cannot be cancelled or refunded.

 Returns on Signature Design by Ashley & Benchcraft Products:

All sales are final

At Cartfull, we do not accept mercy returns (if the item is the wrong color, wrong size, didn’t fit, or if the customer just did not like it, etc.) Ashley products are under factory warranty. We will file the claim on your behalf and all claims are handled by the Ashley warranty claims department. Any replacement parts that need to be ordered would need to be picked up from our store as parts shipping and delivery is not included in Ashley's warranty. Cartfull will not retrieve any damaged furniture and it is the customers responsibility to bring any piece of furniture back to Cartfull, even if furniture was delivered to the customers home.

Cancellations:

Cartfull will charge a cancellation fee of 15% on all Signature Design by Ashley & Benchcraft products that are canceled on or before the quoted estimated arrival time to our store. Any delivery fees collected are also non-refundable provided products were canceled on or before the quoted estimated arrival time to our store. Cartfull will not charge a 15% cancellation fee if products arrive past the quoted estimated arrival times to our store, and any delivery fees associated with the order will be refunded with no penalty.

Products cannot be cancelled or refunded once they have been received by Cartfull 

If a customer receives a promotional item (ex. Gift card) as the condition of a purchase, the customer is unable to return or get a refund on the items purchased. If a customer chooses to return items, then the customer must surrender the gift card received, or the gift card amount will be deducted from their refund. 

Cartfull reserves the right to amend these terms at any time. Cartfull also reserves the right to refuse any request for a refund at any time and for any reason or to offer merchandise credit versus cash/credit refund.